1. Introduction

Welcome to VKZ. This website is operated by VKZ Enterprises under the brand name VKZ.

We respect your privacy and are committed to protecting the personal information you provide while using our website, vkz.co.in.

This Privacy Policy explains how we collect, use, protect and handle your information when you visit our website, place an order, contact us, or use our services.

2. Information We Collect

When you use our website or place an order, we may collect information necessary to provide our services, including:

• Name
• Mobile number
• Email address
• Billing and shipping address
• Order and purchase details
• Payment-related information required to process transactions
• Information you provide when contacting customer support
• Technical information such as browser, device and website usage data

3. How We Use Your Information

The information we collect may be used for the following purposes:

• To process and fulfil your orders
• To arrange delivery of purchased products
• To communicate with you regarding your order
• To provide customer support
• To improve our website, products and services
• To prevent fraudulent or unauthorised transactions
• To comply with applicable legal and regulatory requirements
• To send promotional or marketing communications where permitted by law

4. Payment Information

Payments made through our website may be processed by third-party payment service providers. We generally do not store your complete credit card, debit card, banking or other sensitive payment credentials on our servers.

Payment information is handled by the applicable payment gateway according to its own privacy and security practices.

5. Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember preferences, analyse website usage and support certain website functions.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.

6. Sharing of Information

We do not sell or rent your personal information to third parties.

We may share limited information with trusted service providers when necessary to operate our business and provide services to you, including:

• Payment processing providers
• Shipping and logistics partners
• Website hosting and technology service providers
• Customer support or communication service providers
• Government authorities or other parties where required by applicable law

7. Data Security

We take reasonable administrative, technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration or destruction.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

8. Third-Party Services and Links

Our website may contain links to third-party websites, payment services, social media platforms or other external services. These third parties may have their own privacy policies and terms.

VKZ is not responsible for the privacy practices or content of third-party websites or services.

9. Your Rights

Subject to applicable law, you may have the right to request access to, correction of, or deletion of your personal information held by us.

You may also request that we stop using your information for certain marketing communications.

10. Children's Privacy

Our website and services are not intended to knowingly collect personal information directly from children. If you believe that a child has provided personal information to us, please contact us so that appropriate action can be taken.

11. Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, resolve disputes, and comply with applicable legal obligations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, services, technology or applicable legal requirements.

Any updated version will be published on this page with a revised "Last Updated" date.