1. Introduction

At VKZ, we are committed to ensuring that your order reaches you safely and conveniently. This Shipping Policy explains our order processing, dispatch and delivery procedures for purchases made through vkz.co.in.

2. Order Processing

Orders are processed after successful confirmation of payment and verification of the order details.

• Orders are normally processed within 1–3 business days.
• Orders placed on weekends or public holidays may be processed on the next business day.
• Orders may take additional time during sales, promotions or periods of unusually high demand.
• We may contact you if additional information is required to process your order.

3. Dispatch

Once your order has been processed and packed, it will be handed over to our shipping or logistics partner for delivery.

4. Delivery Time

Estimated delivery time may vary depending on the delivery location, courier availability and other operational factors.

• Metro and major cities: approximately 2–7 business days.
• Other locations: approximately 4–10 business days.
• Remote or serviceable extended areas may require additional time.

Delivery timelines are estimates and are not guaranteed. Delays may occur due to circumstances beyond our reasonable control.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

From time to time, VKZ may offer free shipping or promotional shipping offers. Such offers may be subject to specific terms and conditions.

6. Order Tracking

Where tracking information is available, customers may receive a tracking number or shipping update through the contact details provided during checkout.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

7. Delivery Address

Customers are responsible for providing an accurate and complete delivery address, including the correct PIN code and contact number.

8. Failed Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its operational policy.

If an order cannot be delivered because the recipient is unavailable, the address is incorrect, the customer refuses the delivery, or the courier is unable to contact the recipient, the shipment may be returned to the sender.

9. Delayed Deliveries

Delivery may be delayed because of weather conditions, natural disasters, public holidays, transportation disruptions, courier operational issues, strikes, incorrect address information, remote locations or other circumstances beyond our reasonable control.

VKZ will make reasonable efforts to assist customers in tracking delayed shipments.

10. Damaged or Tampered Packages

Customers are advised to check the condition of the package when it is delivered.

If the package appears significantly damaged, opened or tampered with, please contact VKZ customer support as soon as possible and provide photographs or other relevant evidence where available.

11. International Shipping

Unless specifically stated on the website, VKZ currently focuses on domestic deliveries within India.

International shipping, if made available in the future, may be subject to additional shipping charges, customs duties, taxes, import restrictions and other applicable requirements.

12. Order Cancellation Before Dispatch

If you wish to cancel an order, please contact us as soon as possible. Cancellation requests can only be considered before the order has been dispatched and subject to our applicable cancellation policy.

13. Non-Delivery and Returned Shipments

If an order is returned to VKZ because of an incorrect address, unsuccessful delivery attempts, refusal of delivery or other reasons attributable to the customer, re-shipping may be subject to additional charges.

Any refund for a returned shipment will be handled according to the applicable refund and cancellation policy.