1. Introduction

At VKZ, we want you to have a positive shopping experience. This Refund & Return Policy explains the circumstances under which products purchased through vkz.co.in may be returned, replaced or refunded.

2. Return Eligibility

Due to the nature of personal care and hair care products, returns may be accepted only in specific circumstances.

A return or replacement request may be considered if:

• You received an incorrect product.
• You received a product that was damaged during delivery.
• You received a product with significant leakage or packaging damage.
• The product received is materially different from the product ordered.

3. Return Request Period

Customers should contact VKZ within 7 days of receiving the order if they wish to report an eligible return, replacement or damaged-product issue.

Requests submitted after this period may not be accepted unless otherwise determined by VKZ.

4. Damaged Products

If your package arrives damaged, leaking or visibly tampered with, please contact us as soon as possible.

To help us investigate the issue, you may be required to provide photographs or videos showing:

• The outer shipping package
• The product packaging
• The damaged or defective product
• The shipping label or order details

5. Incorrect Product Received

If you receive a product different from the one you ordered, please contact VKZ within 7 days of delivery.

After verification, we may arrange a replacement or provide an appropriate resolution depending on the circumstances.

6. Products Not Eligible for Return

The following products may not be eligible for return or replacement:

• Products that have been opened or used
• Products that are partially consumed
• Products damaged after delivery due to improper handling
• Products without their original packaging where required
• Products returned after the applicable return period
• Products returned for reasons other than an eligible issue

7. Refunds

Where a refund is approved, the refund will generally be processed through the original payment method or another appropriate method, depending on the payment and order circumstances.

Refund processing time may vary depending on the payment provider, bank or financial institution.

8. Refund Processing Time

Once a refund has been approved, VKZ will initiate the refund within a reasonable period.

The actual time taken for the amount to appear in your account may depend on your bank, card issuer or payment service provider.

9. Return Shipping

If a return is approved because the wrong product was delivered or the product was damaged during transit, VKZ may provide instructions regarding the return or replacement process.

Customers should not send products back without first contacting VKZ and receiving return instructions.

10. Order Cancellation

Cancellation requests should be submitted as soon as possible after placing an order.

An order may be cancelled only before dispatch, subject to the status of the order and applicable circumstances. Once an order has been dispatched, cancellation may no longer be possible.

11. Exchange or Replacement

Where appropriate, VKZ may offer a replacement instead of a refund, particularly when an incorrect, damaged or defective product has been delivered.

Replacement availability will depend on product availability and verification of the reported issue.

12. How to Request a Return or Refund

To request a return, replacement or refund, please contact VKZ with the following information:

• Order number
• Name used for the order
• Contact number or email address
• Description of the issue
• Photographs or videos where applicable

Our team will review the request and provide further instructions where the request is eligible.

13. Refund Exclusions

VKZ does not guarantee refunds for changes of mind, personal preferences, incorrect product selection by the customer, or improper use of the product, unless required by applicable law.

14. Policy Changes

VKZ may update or modify this Refund & Return Policy from time to time. Any updated version will be published on this page with a revised "Last Updated" date.