1. Introduction

Welcome to VKZ. These Terms & Conditions govern your access to and use of our website, vkz.co.in, and the purchase of products available through our website.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website.

2. About VKZ

This website is operated by VKZ Enterprises under the brand name VKZ.

VKZ is a brand offering personal care products, including Ancient Ayurveda Traditional Hair Oil.

Product descriptions, images, ingredients, specifications and other information displayed on the website are provided for general product information and may be updated from time to time.

3. Eligibility

By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law.

If you are purchasing on behalf of another person or organisation, you confirm that you have the authority to do so.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, pricing and other information displayed on the website are accurate. However, minor variations may occur due to photography, screen settings, packaging updates or manufacturing batches.

We reserve the right to modify product specifications, packaging, availability or other product details when necessary.

5. Orders and Acceptance

Placing an order on our website constitutes a request to purchase the selected products. An order may be accepted, declined or cancelled by VKZ subject to availability, pricing, payment verification and other applicable circumstances.

If an order is cancelled after payment has been received, any eligible refund will be processed according to our applicable refund policy.

6. Pricing and Payments

Product prices displayed on the website are subject to change without prior notice. Applicable taxes, shipping charges or other charges may apply depending on the order.

Payments may be processed through third-party payment service providers. By making a payment, you agree to comply with the applicable terms of the selected payment provider.

7. Shipping and Delivery

Orders are generally dispatched to the delivery address provided by the customer during checkout.

Delivery timelines are estimates and may vary due to courier delays, weather, public holidays, incorrect addresses, remote locations, operational issues or circumstances beyond our reasonable control.

Customers are responsible for providing accurate and complete shipping information.

8. Returns, Refunds and Cancellations

Returns, refunds and order cancellations are subject to the applicable policies published on our website.

Certain products may not be eligible for return due to hygiene, safety, opened packaging or other applicable reasons.

Customers should review the applicable return and refund policy before placing an order.

9. Proper Use of Products

Customers should use products only as directed on the product packaging or accompanying instructions.

Customers should review the ingredients and product information before use and discontinue use if they experience an adverse reaction.

Product information provided on our website is not intended to replace professional medical advice, diagnosis or treatment.

10. Intellectual Property

All content available on this website, including but not limited to logos, brand names, photographs, product images, graphics, text, designs, videos and website content, is owned by or licensed to VKZ unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish or commercially exploit our website content without prior written permission.

11. Website Use

You agree not to use the website for any unlawful, fraudulent, unauthorised or harmful purpose.

• Attempting to gain unauthorised access to the website
• Interfering with website security or functionality
• Submitting false or misleading information
• Using the website for fraudulent transactions
• Copying or misusing VKZ intellectual property

12. Third-Party Services

Our website may use third-party services such as payment gateways, delivery providers, analytics services, hosting providers and other technology services.

Your use of such third-party services may also be subject to their own terms and policies.

13. Limitation of Liability

To the extent permitted by applicable law, VKZ shall not be responsible for losses or damages arising from circumstances beyond our reasonable control, including delivery delays, website interruptions, technical failures, third-party service failures or unauthorised access.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

14. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free or free from technical issues.

15. Changes to These Terms

VKZ may update or modify these Terms & Conditions from time to time. Updated terms will be published on this page and will become effective when posted, unless otherwise stated.

Your continued use of the website after changes are published indicates your acceptance of the updated Terms & Conditions.

16. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.

Any disputes arising in connection with the website, products or these terms shall be subject to the jurisdiction of the appropriate courts, subject to applicable law.